FadFree Nutrition Ltd. Customer Privacy Notice
This privacy notice tells you what to expect regarding how I collect and process your
personal data. Helen Ruckledge is the data controller and is responsible for your personal
data.
Contact details
Helen Ruckledge, RNutr
Telephone: 07768194095
Email: helen@fadfreenutrition.uk
What information I collect, use, and why
By providing me with your personal data, you expressly consent to my use of it in
accordance with this privacy policy. I collect or use the following information to provide
client care and nutrition services, for safeguarding reasons, for market research purposes
and for dealing with queries and complaints:
• Full name, billing address, email address and telephone number
• Gender
• Date of birth
• Health and lifestyle information, including medical conditions, allergies, medical
requirements, medical history, dietary patterns, physical activity levels, general health
and wellness markers.
• Information about care needs, including disabilities, home conditions, medication and
dietary requirements and general care provisions.
• Payment details, including card or bank information for transfers and direct debits.
• Transaction history, including payments made between us.
• Written records of meetings, discussions, decisions and feedback (testimonial).www.fadfreenutrition.uk
How I collect your personal data
I collect data only by direct interaction with the client, usually by filling in a preliminary
questionnaire or food diary before or during a course or consultation. Personal data may
also be recorded as a result of verbal discussions within an online session, or by phone or
email, then logged as a written summary afterwards. I do not receive or share any of your
data with any third parties.
How I use your personal data
I will only use your personal data when legally permitted in order to tailor nutrition and diet
advice to the individual during the session. The data will not be used for any other purpose.
Disclosures of your personal data
I do not generally disclose any information collected, other than to HM Revenue & Customs,
registered accountants and other authorities who require reporting of process activities in
certain circumstances.
Data security
I use appropriate measures to prevent your personal data from being accidentally lost, used
or accessed in an unauthorised way, altered or disclosed.
Data retention
I will keep your personal data for as long as necessary to fulfil the purpose it was collected
for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
I will keep basic information about my clients for seven years after they cease being clients
for tax purposes.
I store names and email addresses on my mailing list indefinitely, unless the individual
requests to unsubscribe.www.fadfreenutrition.uk
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your
personal information. There is a list of possible lawful bases in the UK GDPR. You can find
out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in
brief below. You can find out more about your data protection rights and the exemptions
which may apply on the ICO’s website:
• Your right of access: You have the right to ask me for copies of your personal
information. You can request other information such as details about where I get
personal information from and who I share personal information with. There are some
exemptions which means you may not receive all the information you ask for.
• Your right to rectification: You have the right to ask me to correct or delete personal
information you think is inaccurate or incomplete.
• Your right to erasure: You have the right to ask me to delete your personal
information.
• Your right to restriction of processing: You have the right to ask me to limit how I can
use your personal information.
• Your right to object to processing: You have the right to object to the processing of
your personal data.
• Your right to data portability: You have the right to ask that I transfer the personal
information you gave me to another organisation, or to you.
• Your right to withdraw consent: When I use consent as our lawful basis you have the
right to withdraw your consent at any time.
If you make a request, I must respond to you without undue delay and in any event within
one month.
To make a data protection rights request, please contact me using the contact details at the
top of this privacy notice.www.fadfreenutrition.uk
Lawful bases for the collection and use of your data
My lawful bases for collecting or using personal information to provide client care and
nutrition services are:
• Consent - I have permission from you after I gave you all the relevant information. All
of your data protection rights may apply, except the right to object. You have the right
to withdraw your consent at any time.
• Contract – I have to collect or use the information so I can enter into or carry out a
contract with you. All of your data protection rights may apply, except the right to
object.
• Legitimate interests – I’m collecting or using your information because it benefits you,
my business, or someone else, without causing an undue risk of harm to anyone. All of
your data protection rights may apply, except the right to portability.
My legitimate interests are:
• To provide nutrition services: I need certain health and dietary information to
provide nutrition advice to support clients to change their eating behaviour. Without
this information it is not possible to tailor support to the individual because nutrition
advice is not generic, it is complex, nuanced and personalised.
• For safeguarding: Conversations around nutrition may uncover safeguarding issues,
such as details of eating disorders, alcohol abuse, or issues in the home environment
such as poverty or health inequality. At times this can require signposting to other
support services.
• For information updates, marketing or market research purposes: An individual who
has chosen to share their personal data may be interested in services I am offering,
such as future workshops or talks. Personal data enables us to tailor my services, to
improve the value added to clients.
• For queries, complaints or claims: If I have a query or complaint about our services,
we need to be able to respond to it to rectify the situation.www.fadfreenutrition.uk
Duty of confidentiality
I am subject to a common law duty of confidentiality. However, there are circumstances
where I will share relevant health and care information. These are where:
• You’ve provided me with your consent.
• I have a legal requirement (including court orders) to collect, share or use the data.
• On a case-by-case basis, the public interest to collect, share and use the data
overrides the public interest served by protecting the duty of confidentiality (for
example sharing information with the police to support the detection or prevention of
serious crime).
Third Party Links
My website may include links to third party websites. I am responsible for what the third
party does with your data. You are recommended to read the privacy notice of every
website you visit.
Cookies
By using the website, you consent to the use of cookies.
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie
file is stored in your web browser and allows the website or a third party to recognise you
and make your next visit easier and the website more useful to you.
When you use and access the website, it may place a number of cookies files in your
browser. I use cookies to enable certain functions of the website, including authenticate
users and prevent fraudulent use of user accounts.
Changes to my privacy policy
I will post any changes made to this privacy policy in the future here.www.fadfreenutrition.uk
How to complain
If you have any concerns about any aspect of how I collect and use your personal
information, you can make a data protection complaint to me and I will try to resolve it:
Email: helen@fadfreenutrition.uk
If you remain unhappy with how we’ve used your data after raising a complaint with me,
you have the right to make a data protection complaint to the Information Commissioner’s
Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
